In the past I've always purchased train tickets in Europe from the train station nearby (since I'm quite familiar with Germany and its rail system this was quite easy for me). This year, I decided to purchase them ahead of time, so I decided to give try Rail Europe a try. This was my first experience with them. I was able to quickly setup and compare routes - Amsterdam, NL to Bruges, BE - to determine the best routing for me.
I purchased a ticket on the Thalys high-speed train from Amsterdam to Brussels, and then by local train to Brugges, all in 1st class. This 1 hr 50 min ride is mostly on slower lines, but it does reach 300 kph (186 mph) on some stretches of track. It takes longer to go from Amsterdam to Brussels than it does from Paris to Brussels, even though it's a much shorter distance.
Likes
- The site is easily navigable allowing you to quickly find schedules for the route you are interested in.
- Online agents are available for a quick chat, but this is really becoming the norm on websites these days, and is pretty much expected.
Dislikes
- Rail Europe does not provide a telephone number to call in case of questions or concerns, so you will need to rely on email. However, the concerns that I raised with them via email were quickly addressed (the tickets I purchased didn't show my final destination - Brugges - but I was told after emaling that the tickets covered all of the Belgium lines - indeed, I had no trouble when the conductor looked at my tickets).
I purchased my tickets from them, with the order being swiftly processed, and I received a notification that the tickets had shipped to me within hours of my purchase.